Client Support Channels
A 1–Hour Ticket Response Guarantee
All your support requests will be replied to within maximum one hour after the ticket or e–mail was received. If your issue calls for further assistance from an admin, we will direct the trouble ticket or the e–mail to the person in charge, in a timely manner and we will leave a note to inform you that more time will be required for reaching the optimal solution. If you take advantage of our Admin Services package, any of the tasks included there will be carried out whenever you like.
An Outstanding Tech Support Service
Should you need help while working with the Web Site Control Panel or with any of the applications that we have preinstalled on the server on your behalf, you can contact our client support staff at any time through the ticketing system. What’s more, should you need help administering your server, you can order the Admin Services package, that includes OS updates on a weekly basis, software installation and troubleshooting services, server monitoring and restarting services, backup storage space, etc.
An Intuitive Help Section
Every Linux dedicated servers hosting package comes with our charge–free Web Site Control Panel, which boasts a comprehensive knowledge base and a selection of instructional video tutorials. Whenever you need assistance working with the Web Site Control Panel, just click on the Videos or Help buttons located in the upper right corner.