Despite the fact that this is not the mainaspect for you to identify a trustworthy shared website hosting company from a bad one or a reseller from an actual provider, the option to call and talk with a live person is a sign that you aren't dealing with a one-person firm and that you will be able to reach somebody every time you're looking for assistance. The phone support for hosting services may vary from general to professional, therefore the problems which can be resolved with a call differ depending on the provider. In the general case, these issues are simpler and feature billing or 1st level tech issues since more complex problems often require a support ticket where both you and the administrators can track what is going on with a given situation. Nevertheless, being able to phone call your supplier will save you considerable time and efforts for the numerous small things which will eventually appear at the time you manage your web hosting account.
Phone Support in Shared Website Hosting
We know that the option to talk with a live agent is very important, for that reason we have three support lines worldwide (Australia, USA and UK) and you'll be able to reach us on the phone for fourteen hours every day. In case you consider acquiring one of our shared website hosting packages, for example, you'll be able to call us and learn more about our services before you order so as to ensure that we do meet all of the system requirements for your web sites. After the purchase, you can get in touch with us about any kind of sales and billing issues you may have, or receive any general or basic tech information you need. We've tried to find the balance between telephone and ticket support, so for strictly technical issues you can use the ticketing system, which will make it easier to follow the communication along with any new developments in the resolution of your issue.
Phone Support in Semi-dedicated Hosting
We provide live telephone support 14 hrs per day as a part of the support services for each and every semi-dedicated server plan that we supply. Considering the fact that some issues are more difficult and time-consuming, you'll need to open a support ticket in case you come across such an issue, but for all the general, billing or minor tech issues you can always give us a call and we'll help you instantly in order to save you the time you'll need to spend on creating a support ticket. Even if you don't have an account yet, you're able to find out whether you can host your internet sites on our high-tech cloud platform or you can receive any other general info about our semi-dedicated services. We now have local numbers in the USA, the United Kingdom and Australia along with a global number, therefore you'll be able to call the one which is nearer to your location.