If you’ve got a website, a problem may always emerge and it does not automatically have to be associated with the hosting service. For example, something could go wrong when you update a web application or some vital content can be edited or deleted by mistake. No matter what the nature of the problem might be, you’ll have to touch base with the respective client care staff and request them to recover a backup or to assist you in solving the problem that you’re struggling with. How promptly they’ll do this will determine the interval of time that your sites will be unreachable. For particular sites like community web portals or e-commerce portals, a frequent downtime period often equals lost visitors and money. Having said that, it’s rather important to use the services of a company that provides not only a very good customer care service, but also a fast one.
One-Hour Response Guarantee in Shared Website Hosting
Our shared website hosting packages
feature a 1-hour reply time guarantee, which means that irrespective of what query or predicament you may have, we will always be there to lend you a helping hand. In reality, it seldom takes more than half an hour to get a problem resolved or an enquiry answered, and this is valid for both technical and sales matters. Our tech support staff reps will be at your disposal 24-7, even on weekends and public holidays, which suggests that you will receive immediate support whenever you need it. We realize precisely how expensive time can be, so by the time we respond to your trouble ticket or e-mail, we will have explored the matter and, if we haven’t sorted it out, we’ll supply you with more details about what you need to do on your end – when the case necessitates this. With our support service, you can rest assured that there will be someone to help you out right away, irrespective of what time of day or night it is.
One-Hour Response Guarantee in Semi-dedicated Hosting
With a semi-dedicated server
package from us, you can take full advantage of our super-fast support services. You’ll obtain an answer to any trouble ticket opened via the web hosting Control Panel or e-mail sent to our customer and tech support team in less than sixty minutes. The response time is guaranteed and it applies regardless of the matter – billing or technical. Often, it takes considerably less time to examine and fix a problem. We’ll give you more info if the solution involves something that should be done on your end. In case you touch base with us during legal holidays or weekends, the response time will be exactly the same and given that our support staff is working day and night, you’ll get swift help for virtually any technical, general or billing issue irrespective of the hour.