When your website hosting supplier supplies live chat support, you are able to speak with an agent live and learn helpful information or get an issue resolved timely. The main advantage of using chat as an alternative to calling to talk to a live person is that you'll need only a computer with Internet connection, so you won't pay any charges when you're in a different country or state. Furthermore, it is much simpler to copy and paste information for example domain names, usernames or error messages i.e. details that are sometimes difficult to provide to the other party over the phone. The real-time chat is also a considerably quicker solution to contact the website hosting company's support crew in comparison to using a ticketing system. Last, but not least, when some trouble needs more time to be taken care of, you'll be able to do something else while you wait for support on the live chat, which means that you won't lose time - something that's not possible if you're on the telephone.
Live Chat Support in Shared Website Hosting
Together with the telephone and ticket support, we provide live chat support as well. You can contact us every single day, including holidays and weekends, and we will give you more information about the shared website hosting packages that we supply if you are not among our customers yet, or about basic and billing questions in case you already have an account. Although for solely tech issues you will have to open a ticket to the tech assistance team, since such matters will need extra time to be resolved, you may still get in touch with us on the live chat for some tech information. For example, we are able to assist you to set up an email address in your email client or troubleshoot a variety of issues, saving you a lot of time. Even if our phone lines are already off for the day, you can speak with a live person.
Live Chat Support in Semi-dedicated Hosting
Using the live chat support service that we offer with all of our semi-dedicated hosting, you are able to find the the right answers for any questions you may have or have various issues taken care of right away. The chat service is available every single day, thus you are able to contact a representative even on weekends and holidays. In case you're not sure which package is better for your websites or if our hi-tech cloud hosting platform matches some system requirements, you can join the live chat before buying anything. If you are a present customer, you can obtain more info about account settings, billing issues as well as a number of common tech issues you may have, let's say in case you cannot set up an email account in a client on your personal computer. Our live chat will save you plenty of time regardless where you are or when you contact us.