When your website hosting supplier supplies live chat support, you are able to speak with an agent live and learn helpful information or get an issue resolved timely. The main advantage of using chat as an alternative to calling to talk to a live person is that you'll need only a computer with Internet connection, so you won't pay any charges when you're in a different country or state. Furthermore, it is much simpler to copy and paste information for example domain names, usernames or error messages i.e. details that are sometimes difficult to provide to the other party over the phone. The real-time chat is also a considerably quicker solution to contact the website hosting company's support crew in comparison to using a ticketing system. Last, but not least, when some trouble needs more time to be taken care of, you'll be able to do something else while you wait for support on the live chat, which means that you won't lose time - something that's not possible if you're on the telephone.
