In case you’ve bought a web hosting package and you’ve got certain queries in regard to a concrete feature/function, or if you have come across some problem and you need support, you should be able to contact the respective support staff. All web hosting companies use a ticketing system no matter if they provide other means of contacting them along with it or not, since the easiest way to resolve a problem most often is to open a ticket. This kind of correspondence renders the responses sent by both parties easy to track and enables the help desk support team members to escalate the problem in case, for instance, a sysadmin needs to step in. Typically, the ticketing system isn’t directly connected to the hosting space and is part of the billing account, which implies that you have to use no less than 2 separate accounts to get in touch with the help desk support staff and to actually manage the hosting space. Constantly signing in and out of different accounts may sometimes be a headache, not to mention the fact that it takes quite a bit of time for the majority of hosting providers to answer the tickets themselves.
Integrated Ticketing System in Shared Website Hosting
With a shared website hosting
from our company, you will never have to leave your account. Our ticketing system is incorporated into the Hepsia hosting Control Panel, which is used to manage your entire web presence. You can easily access any support ticket whilst you are browsing your website files or configuring various account settings. The ticketing system is being monitored 24/7 by our customer support team representatives and the ticket response time is maximum 1 hour, but it seldom takes more than twenty minutes to receive support. In stark contrast to some web hosting providers, we don’t charge extra for using the ticketing system, so you can touch base with us as often as you need and request info with regard to any billing or technical problem. Also, you can see a selection of informative articles, which will help you solve the most common obstacles yourself.
Integrated Ticketing System in Semi-dedicated Hosting
The trouble ticket system that we are using is built into the Hepsia hosting Control Panel, which we’ve created for our semi-dedicated hosting
, which suggests that you won’t need one more support platform to get in touch with our customer service staff – you can do it on the spot the moment you encounter an obstacle. Posting a new ticket takes a couple of mouse clicks and finding an older one is just as simple. With our intelligent search functionality, you can quickly find any ticket that you’ve sent in the past. You can post a ticket at any moment in time since our client service team members are on duty 24 hours a day and answer in less than sixty minutes, although it rarely takes this much to receive an answer. With the Hepsia Control Panel, you will have everything in a single place and you can forget about needing to log in and out of 2 or more platforms to solve a simple problem.