The client support that you'll receive from your shared website hosting company is very important, no matter if you have pre-sales questions and you aren't a client yet, or you have some technical problem with an existing account. Timely and clear information regarding a question or an issue can save you a lot of time and efforts, not mentioning that this is generally a proof that you're ordering from an actual website hosting supplier and not from some reseller. When you acquire a hosting account from a company that doesn't own its servers and it cannot access them right away, it's very likely that you will wait for a few days in order to get an answer to any query, thus your web sites may stay offline for ages. In contrast, a company that provides different means of communication and has a support crew available at any time will assist you to right away and help you decrease or completely avoid any kind of downtime and potential losses.
24/7 Customer Support in Shared Website Hosting
All of our shared website hosting packages feature 24/7/365 pre-sales, customer and technical support, so regardless if you're inquiring for our services before you make a purchase or you're an existing client and you have any kind of question or a problem, you are able to contact us anytime, including holidays and weekends. We have multiple channels to get in touch with us - a couple of telephone lines around the globe for your convenience as well as live chat support for billing, pre-sales and basic questions; emails as well as support tickets for more complex matters or any troubles that require extra time to analyze and take care of. In contrast to a number of other web hosting service providers, our trouble tickets feature a guaranteed maximum reply time of only one hour, therefore no matter what the problem is, it'll be resolved in a timely manner and you won't waste days to have something fixed.
24/7 Customer Support in Semi-dedicated Hosting
You're able to try out our support services even before you purchase a semi-dedicated server account from us as we have telephone and live chat support for pre-sales, billing and general queries. Our agents will help you pick the most suitable package or supply you with details about our servers, so as to verify if the system requirements for your web sites are met. If you are an active client, you will also be able to contact us through email or through our ticketing system, which is accessible via the Hepsia website hosting Control Panel. We warrant that if you use these two ways of contact, you will get a response within a maximum of 1 hour and that’s 24/7, which includes weekends and official holidays. In case you've employed the website hosting services of other service providers, even large ones, you're able to compare the response time as it usually takes a whole day for them to handle a ticket.
24/7 Customer Support in VPS Hosting
Each and every virtual private server package that we provide features 24/7 customer and tech support, therefore if you encounter any problem with the pre-installed software on the machine or you have any kind of pre-sales or general questions, you will be able to get in touch with us at any moment, even weekends and holidays. For your convenience, we offer different ways of communication - phone support with a couple of local numbers worldwide, live chat, email messages and a ticketing system, that is accessible from the VPS billing Control Panel. The last two options are more appropriate for time-consuming or more complex technical issues as it is much easier to keep track of what's going on. The maximum warranted reply time for all e-mail messages and tickets is 60 minutes, but it rarely takes that long to receive help. If you add the Managed Services upgrade that we offer, our administrators will also help you with any third-party software issues.
24/7 Customer Support in Dedicated Web Hosting
All of the dedicated server packages that we offer feature 24/7 support via several methods of communication and with a 1-hour max answer time warranty. When you want to find out more about the packages or you have some general or billing questions, you can call one of the local numbers we have internationally or you can use our live chat service and speak to a live agent. For solely technical matters that need some help from a tech support person or an administrator, you can open a support ticket from your billing Control Panel or you could send an e-mail, as all these channels are more appropriate to monitor a given problem. The reply time for them rarely exceeds 30 mins, which means that you can forget about having to wait for a whole day so as to get help. The support service is available for all server-related issues, which includes the pre-installed software. In case you want support for third-party apps, you may consider obtaining the Managed Services upgrade that we offer for all of the plans.